Can you tell us a bit about your professional background and what led you into the utilities training sector?
My background has always been in technical industries, and in the late 1990s I became involved in supplying materials and equipment to gas and water companies, along with their contractors. As the sector evolved and National Vocational Qualifications were introduced, I helped establish a utility training centre from the ground up in Dartford. That included everything from writing course materials and delivering training to assessing candidates and managing the qualifications side.
Over time, I branched into health and safety courses and ACS gas qualifications, even collaborating with CORGI to support the development of new standards. My work has also had an international dimension, as I’ve represented various companies across Europe, the USA, Scandinavia, and India, which gave me valuable insight into global best practices. Before this role, I was UK & Ireland Sales Director, overseeing several product ranges and working closely with internal teams to drive sales and maintain high levels of customer service.
What attracted you to your current position?
I was looking for a role where I could genuinely make a difference, somewhere that shared my values and had room for growth. I’ve always believed in the importance of high-quality training, and 3t’s reputation, investment in facilities, and plans for the future all aligned with what I was looking for. After speaking with a number of people during the interview process, and now when I am settled into the role, I’m confident I made the right decision.
What does your role as General Manager involve?
As General Manager, I’m responsible for the success of the Manchester site and for supporting the wider 3t business. That means ensuring we continue to grow, supporting the team, and making sure we deliver high-quality training that meets both customer needs and regulatory requirements.
What are your immediate priorities in the role?
There are already plans in place to invest in new technical courses and improve the facilities in Manchester, which I’ll be helping to deliver. A key focus for me is getting out to meet clients, understanding their current and future needs, and ensuring we can continue to support them effectively while growing the business regionally and nationally.
Can you tell us a bit about the Manchester centre and what it offers?
Our centre is spread across three locations, allowing us to deliver the physical and practical training required in the utilities sector. We also deliver courses at clients’ premises and carry out on-site assessments throughout the UK. Our training programmes range from apprenticeships to team leader and management development across the gas, water, and power sectors. Whether the infrastructure is underground, overhead, or running into people’s homes, we have courses to support its safe and effective delivery.
What distinguishes your approach to training?
A few things stand out for me. The use of advanced technology in our training delivery is a key strength. We also benefit from having a team with experience in safety-critical industries beyond just utilities, which brings valuable perspective into the classroom. Most importantly, it’s the quality and commitment of our people that really make a difference.
What advice would you give to someone thinking about entering the safety-critical industry?
Go beyond the qualification. It’s important to understand why certain procedures are in place and what impact your actions can have on the world and community. Having a broader understanding of the industry you’re working in not only makes you better at your job, but it can also lead to interesting career opportunities down the line.
What do you enjoy outside of work?
Spending time with family is important to me, but I’m also a big Formula 1 fan, so if I when I have some time for myself, I like to follow all developments there. In addition, I also enjoy digital photography, as it is a great creative outlet that lets me see things from a different perspective.